Terms & Conditions

Welcome to The Motorist Hub (“we”, “our”, “us”). By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About The Motorist Hub

The Motorist Hub is an online platform dealing in:

Fashion apparel
Digital print downloads
Motorbike lubricants
Car care products

2. Eligibility

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

3. Products & Services

All product descriptions, prices, and availability are subject to change without prior notice.
We reserve the right to limit quantities or discontinue any product at any time.
Images are for illustrative purposes only; actual product appearance may vary.

4. Digital Products

Digital print downloads are non-physical products delivered electronically.
Once purchased and downloaded, digital products are non-refundable and non-returnable.
You are granted a personal-use, non-transferable license unless otherwise stated.
Commercial use, resale, redistribution, or sharing of digital files is strictly prohibited unless explicitly allowed.

5. Orders & Payments

Orders are processed once payment is confirmed or, where applicable, confirmed as Cash on Delivery (COD).
We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraud.

6. Shipping & Delivery

Physical products are shipped to the address provided at checkout.
Delivery timelines are estimates and may vary due to courier or external factors.
The Motorist Hub is not responsible for delays beyond our control.

7. Returns & Refunds

Please refer to our Return Policy section below for detailed information.

8. Intellectual Property

All content on this website, including logos, designs, images, text, and digital files, is the property of The Motorist Hub.
Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Copy or misuse website content

10. Limitation of Liability

The Motorist Hub shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

12. Contact Information

For any questions regarding these Terms:

Phone: 0321-9299797
Email: support@themotoristhub.com

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how The Motorist Hub collects, uses, and protects your information.

1. Information We Collect

We may collect the following information:

Name, phone number, email address
Shipping and billing address
Order and payment details
Website usage data (cookies, IP address)

2. How We Use Your Information

Your information is used to:

Process orders and deliver products
Communicate order updates and support
Improve website functionality and customer experience
Comply with legal obligations

3. Data Protection

We implement reasonable security measures to protect your personal information.
Payment details are handled securely through third-party payment providers.

4. Sharing of Information

We do not sell or rent your personal data. Information may be shared only with:

Courier and logistics partners
Payment processors
Legal authorities when required by law

5. Cookies

Our website uses cookies to enhance user experience. You may disable cookies in your browser settings.

6. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked on our platform.

7. Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

8. Policy Updates

We may update this Privacy Policy from time to time. Continued use of the website indicates acceptance of changes.

9. Contact Us

Phone: 0321-9299797
Email: support@themotoristhub.com

Return & Refund Policy

1. Digital Products (No Return Policy)

All digital print downloads are non-returnable and non-refundable.
Once the digital file has been delivered or downloaded, the sale is final.

2. Physical Products (7-Day Return Policy)

We offer a 7-day return policy on eligible physical products only, subject to the following conditions:

Eligible for Return:

Product is unused, unopened, and in original packaging
Product is in the same condition as received
Return request is made within 7 days of delivery

Not Eligible for Return:

Digital products
Used, installed, or damaged items
Lubricants or liquids once opened
Items damaged due to misuse or improper handling
Clearance or sale items (unless defective)

3. Return Process

Contact us within 7 days of delivery to initiate a return.
Provide order number and reason for return.
Return shipping costs may be borne by the customer unless the item is defective or incorrect.

4. Refunds

Approved refunds will be processed after inspection of the returned item.
Refunds may be issued as store credit or original payment method, at our discretion.
Shipping charges are non-refundable.

5. Exchanges

Exchanges are subject to product availability and eligibility.

6. Contact for Returns

Phone: 0321-9299797
Email: support@themotoristhub.com

Disclaimer: These policies are provided for general informational purposes and do not constitute legal advice.